Online Customer Support

Please process online returns with our RETURNS MANAGER 

Email: customerservice@ironandresin.com

Phone: 805-628-9020

Website customer service hours of operation:

Monday - Friday  9:00pm-5:00pm PST

Retail Stores

The Iron & Resin Garage Ventura

324 E. Main St.
Ventura, CA 93001
805-643-0737

Mon-Sun: 11am – 6:00pm
Sun: 11am – 7pm

Iron & Resin San Francisco

7 Columbus Ave.
San Francisco, CA 94111
415-624-3288

Mon-Sat 10:30am – 6:30pm
Sun: 11am – 6pm

Wholesale Inquiry

New Account Application FILL OUT AND SUBMIT HERE

Chris Smith

310.367.5154
chris@ironandresin.com

 

 

Contact Us

Ordering & Payment FAQ

HOW DO I MAKE A RETURN?

Please use our RETURNS MANAGER HERE   

WHAT'S YOUR RETURN POLICY?   

You can return merchandise from your original order for either:

a) Store credit - 30 days from purchase date

b) Item exchange - 30 days from purchase date 

c) A credit card refund - 15 days from purchase date

Sale items are non refundable and exchange only. Vintage items are final sale.

Return items must be unwashed, not worn, tags attached, and undamaged.    

DO I HAVE TO PAY FOR RETURN SHIPPING?   

For exchanges and returns you will be responsible for the return shipping cost but Iron & Resin will pay for shipping the exchanged item(s) back to you. We will not ship the new merchandise or refund the product until we receive and process the item(s) you are returning.   

Iron & Resin cannot guarantee the availability of a product you are looking to exchange or hold items until return is received. 

The quickest way to exchange an item that is currently live on ironandresin.com is to place a new order for the same item (in the correct size) and use our Returns Manager to process your return.

  Due to the costly nature of shipping, International orders must pay for shipping both ways.   

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?   

We strive to process refunds as quickly as possible but bare with us, we are a small team. Once we've received the product(s) you'd like to return, we will refund your credit card which usually takes between 3-5 business days to settle with your bank. You will be notified via email once your refund has been processed.   

HOW DO I CONTACT SOMEONE IN CUSTOMER SERVICE?   

Customer service hours are Monday - Friday: 9am - 5pm PST. On weekends, please allow up to 48 hours for someone to get back to you.   

We can be reached by phone at 805-628-9020 and by email here Customer Service

RETURN ADDRESS: Iron & Resin
1328 N. Ventura Ave.
Ventura, CA 93001  

Shipping estimates are from the time the Post Office receives your package. Orders are usually processed within 24-48 hours (except weekends and holidays). All orders made after 12:00pm PST will go out following day. Please take this into consideration when selecting your shipping method.

A tracking number will be sent to the email provided on your invoice. Please check junk mail if email has not been received within 48 hours of purchase.

International orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond the control of Iron & Resin. Iron & Resin is not responsible for taxes and duties and must be paid by the customer.

Countries To Which We Ship Merchandise?

Iron & Resin will ship to almost all international destinations. If you have any questions or concerns about the location we are shipping to please contact us at customerservice@ironandresin.com
If you live in, or ship your order to, a state where IronandResin.com maintains a physical presence, we are required to charge you local sales tax on your purchase. We collect tax for deliveries to the following state: CA. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping charges where applicable.
When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "cart" to confirm your items. After you have made any changes and updated the quantities as desired, click on "checkout" to finish.
IronandResin.com accepts: >> Visa >> MasterCard >> American Express >> Discover >> PayPal