RETURNS & EXCHANGES
You can return merchandise from your original order 30 days after the purchase date for either:
a) Store credit
b) Item exchange
c) A credit card refund
Items marked "Final Sale" are FINAL SALE. Vintage items are final sale.
Return items must be unwashed, not worn, tags attached, and undamaged.
Please use our Returns Manager to process your return.
DO I HAVE TO PAY FOR RETURN SHIPPING?
For exchanges and returns you will be responsible for the return shipping cost but Iron & Resin will pay for shipping the exchanged item(s) back to you. We will not ship the new merchandise or refund the product until we receive and process the item(s) you are returning.
Iron & Resin cannot guarantee the availability of a product you are looking to exchange or hold items until return is received.
The quickest way to exchange an item that is currently live on ironandresin.com is to place a new order for the same item (in the correct size) and use our Returns Manager to process your return.
Due to the costly nature of shipping, International orders must pay for shipping both ways.
WHAT IF THE WRONG PRODUCT WAS SHIPPED OR THE PRODUCT WAS DAMAGED?
If the wrong product was shipped or product was damaged, please describe in detail in the customer notes section using our Return Manager.
If approved, we'll get back to you with your pre-paid return label and instructions. Please allow up to 24-48 hours for the prepaid return label to be delivered via email. Claims with insufficient and or no documentation will be denied.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
We strive to process refunds as quickly as possible but bare with us, we are a small team. Once we've received the product(s) you'd like to return, we will refund your credit card which usually takes between 3-5 business days to settle with your bank. You will be notified via email once your refund has been processed.
SHIPPING & DELIVERY
WHEN WILL MY ORDER SHIP?
Orders are usually processed within 24-48 hours (except weekends and holidays). However we try our best to pack and ship all orders placed Mon-Fri before 12pm that same day. Please take this into consideration when selecting your shipping method. Our warehouse is closed Saturday and Sunday.
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Shipping estimates are from the time the Post Office receives your package. Orders are usually processed within 24-48 hours (except weekends and holidays). All orders made after 12:00pm PST will go out following day. Please take this into consideration when selecting your shipping method. Below is the USPS Shipping Schedule.
HOW DO I TRACK MY ORDER?
A shipping confirmation with tracking will be sent once the order has been packed and a label has been created. Please allow 24 hours for the tracking URL to update.
If it has been a few days after the order was placed and you have not received tracking, please check your junk mail. If the email is no where to be found please contact firstname.lastname@example.org
DO WE SHIP INTERNATIONALLY?
We sure do. Please note that international orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond the control of Iron & Resin.
Please be aware that international shipping rates displayed on ironandresin.com do not include taxes or duties unless otherwise stated in the shipping method. Contact the customs office in your country for information about duties or taxes that may apply to your order. If an order is refused, Iron & Resin is not responsible for the original shipping costs, duties, taxes, or any other charges associated with shipping the package. If an item is returned to us and the buyer has requested a refund we will subtract the the return cost and any other fees associated with the parcel.
WHERE IS MY ORDER, IT NEVER ARRIVED?
If an order is nowhere to be found please check with your surrounding neighbors and or building manager. If applicable please contact your local delivery agent and confirm the package delivery. Please contact email@example.com if the parcel is not found and has gone missing.
ORDERING & BILLING
HOW DO I PLACE AN ORDER?
When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "cart" to confirm your items. After you have made any changes and updated the quantities as desired, click on "checkout" to finish.
We accept all major credit cards-
>> Visa >> MasterCard >> American Express >> Discover >> PayPal
WHY ARE THERE MULTIPLE CHARGES ON MY CREDIT CARD?
Once an order is submitted you will see one pending charge for every attempt made to place an order. If an order confirmation is not reached, then you have entered the wrong billing info. If you see multiple pending charges on your banking account than you have entered your billing info incorrectly and attempted to submit multiple times. Please note that these charges are pending and will not settle, they will be removed in 3-5 business days.
MY PREPAID GIFT CARD IS NOT WORKING?
Unfortunately our system cannot accept prepaid gift cards. Please contact us for a phone order at 805-628-9020 or update the card with your billing address by contacting the company who has issued it.
HOW DO I VIEW MY ORDER
If you have created an account your can view your order by logging in here
HOW DO I CONTACT SOMEONE IN CUSTOMER SERVICE?
Customer service hours are Monday - Friday: 9am - 5pm PST. Please allow up to 48 hours for someone to get back to you.
We can be reached by phone at 805-628-9020 and by email here Customer Service
Iron & Resin
1328 N. Ventura Ave.
Ventura, CA 93001