Online order tracking is automatically emailed to the email address that was used during checkout. A tracking number is sent as soon as an online order is packaged and scanned for shipment from our Ventura, CA warehouse. The tracking number will be sent immediately to the customer's email address on file with the order.

Online order tracking can also be found on our Tracking Page.

We fulfill online orders on a first in, first out basis. Our warehouse team fulfills orders Monday-Friday. Typically, online orders usually ship on the same day but depending on when the order is received they are usually process within 24-48 hours (except on weekends and major holidays). However, we try our best to pack and ship all orders placed Monday-Friday before 12:00pm PST, that same day. Our warehouse is closed on Saturday and Sunday, so weekend orders are packed & shipped on Mondays. If you have specific questions about your order shipping, please contact our Customer Service crew directly.

Shipping estimates are from the time the courier receives your package. Orders are usually processed within 3-5 days (except weekends and
major holidays). Please take this into consideration when selecting
your shipping method. 

We offer FREE shipping on all contiguous U.S. orders that are $149+. This only applies to orders that are shipping to an address within the contiguous U.S. FREE Standard Shipping (3-4 Business Days) needs to be selected at checkout.

We sure do.  Please note that nternational orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond the control of Iron & Resin. 

Contact the customs office in your country for information about duties or taxes that may apply to your order. If an order is refused, Iron & Resin is not responsible for the original shipping costs, duties, taxes, or any other charges associated with shipping the package. If an item is returned to us and the buyer has requested a refund we will subtract the the return cost and any other fees associated with the parcel.

 If you are not 100% satisfied with your Iron & Resin purchase for any reason, you may make a return or an exchange within 30 days from the date of purchase. Item must include all tags and labels as they come from our warehouse upon order shipment. Items must only be tried on, never ‘ridden’ in, etc. Items that have been washed, hemmed, or altered will not be accepted as a return.

Returns : All returns include a $10 restocking fee that will be deducted from the refund amount. If you purchased package protection at checkout, there will be no return label fee, otherwise a return label fee will be charged.

Store Credit : If you choose a return for store credit we will include a 15% bonus credit to be used on your next purchase with us. Store credit will be emailed to the email used at checkout once the order is delivered to our warehouse and passes inspection.

Exchanges : We offer free size and color exchanges, even on final sale items. There will be no fee for the return shipping or the new package that is sent out. Once the original item is delivered to our warehouse and passes inspection, the new order will be drawn up and you will be notified via email.

International orders: If you purchases package protection at checkout, return shipping is free. Otherwise a return shipping fee will be charged during the return process.

Processing times: Once the original item is returned to our warehouse it takes 2-4 days for the team to inspect and approve the return. Feel free to reach out anytime for an update.

Final sale: Items that are purchased during our sale and are marked "Final Sale" are not eligible for a return for refund. Final sale items can only be exchanged for another size or color of the exact same item as originally ordered. If we are sold out of the size you need, we can set you up with a return for store credit.

To start your online exchange or return, please head over to our Return & Exchanges Page and follow the steps. You will need your Online Order Number and email that were attached to your order.

Iron & Resin provides a FREE prepaid label only for online exchanges for the contiguous United States. These are provided through our Returns & Exchanges Center and will be downloadable upon a exchange submittal.

For orders that are returned for a full refund, a $10 handling fee is required.

Please note, Iron & Resin cannot be held responsible for return or exchange items that are delivered to the wrong address, in addition to lost or stolen packages in transit, or any other damages when in the hands of 3rd-party shipping companies.

We strive to process refunds as quickly as possible. Once we've physically received the product(s) for your return at our Ventura, CA warehouse, we will refund your original payment method that was attached to your order. The refund usually takes between 3-7 business days to settle with your bank or credit card carrier, but may take up to 14 days for your bank or credit card carrier to acknowledge the credit after our refund process is submitted. You will be notified via email once your refund has been processed by our system.

Our Customer Service team is available Monday-Friday from 9am-5pm PST

We can be reached on our website's live chat, through email, or on the phone at 1.805.515.3353

Our email address is customerservice@ironandresin.com