Looking to get in touch with us? Sounds good, you can reach us by phone, live chat or email! Prefer handling it all yourself or simply looking for an answer to commonly asked questions? Take a look through the below and simply reach out if you can't find the answer you're looking for. Our small but mighty team here in Ventura, CA are real humans that can help out!
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Online Order Tracking
Online orders ship from our Ventura, CA warehouse Monday - Friday, and are usually scanned for shipment the same day. Online order tracking updates are sent to the customer email address attached to the orders.
How do I track my online order?
Online order tracking is automatically emailed to the email address that was used during checkout. A tracking number is sent as soon as an online order is packaged and scanned for shipment from our Ventura, CA warehouse. The tracking number will be sent immediately to the customer's email address on file with the order.
Online order tracking can also be found on our Tracking Page.
When does my online order ship from your warehouse?
We fulfill online orders on a first in, first out basis. Our warehouse team fulfills orders Monday-Friday. Typically, online orders usually ship on the same day but depending on when the order is received they are usually process within 24-48 hours (except on weekends and major holidays). However, we try our best to pack and ship all orders placed Monday-Friday before 12:00pm PST, that same day. Our warehouse is closed on Saturday and Sunday, so weekend orders are packed & shipped on Mondays. If you have specific questions about your order shipping, please contact our Customer Service crew directly.
When should I expect my order to arrive?
Shipping estimates are from the time the courier receives your package. Orders are usually processed within 24-48 hours (except weekends and
major holidays). All orders made after 12:00pm PST will most likely go
out following day. Please take this into consideration when selecting
your shipping method.
What is FREE Standard Shipping For U.S. Orders??
We offer FREE shipping on all contiguous U.S. orders that are $99+. This only applies to orders that are shipping to an address within the contiguous U.S. FREE Standard Shipping (3-4 Business Days) needs to be selected at checkout.
Do we ship internationally?
We sure do. Please note that nternational orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond the control of Iron & Resin.
Contact the customs office in your country for information about duties or taxes that may apply to your order. If an order is refused, Iron & Resin is not responsible for the original shipping costs, duties, taxes, or any other charges associated with shipping the package. If an item is returned to us and the buyer has requested a refund we will subtract the the return cost and any other fees associated with the parcel.
Returns & Exchanges
If you are not 100% satisfied with your Iron & Resin purchase for any reason, you may make a return or an exchange within 30 days from the date of your purchase. Items must be in the original condition: unwashed, unworn, and with the original tags.
What is our return and exchange policy?
If you are not 100% satisfied with your Iron & Resin purchase for any reason, you may make a return or an exchange within 30 days from the date of purchase.* Any U.S. domestic online exchange shipping label costs are on us. Customers are responsible for a $7 handling fee for domestic U.S. RETURNS. *Please note, we do not offer free exchanges for international orders at this time. If you are an international customer and are in need of returning an eligible product, please contact us.
The original purchased item(s) must be in PERFECT, new condition. This
does include all tags and labels as they come from our warehouse upon order shipment. Items must only be tried on, never ‘ridden’ in, etc. Items that have been washed, hemmed, or altered will not be accepted as a return.
*Please note, items that are marked as FINAL SALE cannot be returned or exchanged, but in some unique cases can be sent back for online store credit.
How do I start a return or exchange?
To start your online exchange or return, please head over to our Return & Exchanges Page and follow the steps. You will need your Online Order Number and Shipping Zip Code that were attached to your order.
Where do I find my return label?
Iron & Resin provides a FREE prepaid label only for online exchanges for the contiguous United States. These are provided through our Returns & Exchanges Center and will be downloadable upon a exchange submittal.
For orders that are returned for a full refund, a $7 handling fee is required.
Please note, Iron & Resin cannot be held responsible for return or exchange items that are delivered to the wrong address, in addition to lost or stolen packages in transit, or any other damages when in the hands of 3rd-party shipping companies.
How long does it take for a refund to process?
We strive to process refunds as quickly as possible. Once we've physically received the product(s) for your return at our Ventura, CA warehouse, we will refund your original payment method that was attached to your order. The refund usually takes between 3-7 business days to settle with your bank or credit card carrier, but may take up to 14 days for your bank or credit card carrier to acknowledge the credit after our refund process is submitted. You will be notified via email once your refund has been processed by our system.
Get In Touch, We're Humans Here.
How Can I Get In Touch?
Our Customer Service team is available Monday-Friday from 9am-5pm PST
We can be reached on our website's live chat, through email, or on the phone at 1.805.515.3353
Our email address is firstname.lastname@example.org