Online Customer Support
Please process online returns with our RETURNS MANAGEREmail: firstname.lastname@example.org
Website customer service hours of operation:
Monday - Friday 9:00pm-5:00pm PST
The Iron & Resin Garage Ventura
324 E. Main St.
Ventura, CA 93001
Mon-Sun: 11am – 6:00pm
Sun: 11am – 7pm
Iron & Resin San Francisco
7 Columbus Ave.
San Francisco, CA 94111
Mon-Sat 10:30am – 6:30pm
Sun: 11am – 6pm
New Account Application FILL OUT AND SUBMIT HERE
Ordering & Payment FAQ
Please use our RETURNS MANAGER HERE
WHAT'S YOUR RETURN POLICY?
You can return merchandise from your original order for either:
a) Store credit - 30 days from purchase date
b) Item exchange - 30 days from purchase date
c) A credit card refund - 15 days from purchase date
Sale items are non refundable and exchange only. Vintage items are final sale.
Return items must be unwashed, not worn, tags attached, and undamaged.
DO I HAVE TO PAY FOR RETURN SHIPPING?
For exchanges and returns you will be responsible for the return shipping cost but Iron & Resin will pay for shipping the exchanged item(s) back to you. We will not ship the new merchandise or refund the product until we receive and process the item(s) you are returning.
Iron & Resin cannot guarantee the availability of a product you are looking to exchange or hold items until return is received.
The quickest way to exchange an item that is currently live on ironandresin.com is to place a new order for the same item (in the correct size) and use our Returns Manager to process your return.
Due to the costly nature of shipping, International orders must pay for shipping both ways.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
We strive to process refunds as quickly as possible but bare with us, we are a small team. Once we've received the product(s) you'd like to return, we will refund your credit card which usually takes between 3-5 business days to settle with your bank. You will be notified via email once your refund has been processed.
HOW DO I CONTACT SOMEONE IN CUSTOMER SERVICE?
Customer service hours are Monday - Friday: 9am - 5pm PST. On weekends, please allow up to 48 hours for someone to get back to you.
We can be reached by phone at 805-628-9020 and by email here Customer Service
RETURN ADDRESS: Iron & Resin 1328 N. Ventura Ave. Ventura, CA 93001
A tracking number will be sent to the email provided on your invoice. Please check junk mail if email has not been received within 48 hours of purchase.
International orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond the control of Iron & Resin. Iron & Resin is not responsible for taxes and duties and must be paid by the customer.
Countries To Which We Ship Merchandise?
Iron & Resin will ship to almost all international destinations. If you have any questions or concerns about the location we are shipping to please contact us at email@example.com